Service Request

1. How do I make a service request?

2. What information do I need to make a service request?

3. How much is the service fee if I want to complete my service request?

4. How do I pay for my service fee?

5. How do I prepare my enrolled device for mail-in?

6. Does my delivery need to be signed for?

7. How do I turn off Find My iPhone?

8. How long will it take to receive my mobile replacement or my device following the mobile refresh service?

9. Do screen and mobile replacements come with a warranty?

10. What is the procedure making an Australian Consumer Law or warranty claim?

11. How do I track my service request?

12. How do I change my delivery address for a service request I made?

13. What happens if I sell my enrolled device?

14. What happens if I purchase a new phone?

15. How do I cancel Asurion Mobile+?

16. Need further help?