Mobile Replacement Service
A fast and easy way to replace your phone for any reason.
(Service request fees apply)
No matter where you live, once you’ve made a service request, we’ll send you a replacement to your door, no questions asked. Our mobile replacements are certified pre-owned devices and are backed by a 12-month warranty.
Eligible devices only.
Learn more
How does our mobile replacement service work?
Make a service request
Call our team and pay the $179 service fee.
Fast and efficient
We’ll dispatch a replacement device to your front door.
Insert your SIM and go
Once received, insert your SIM and you’re good to go.
Low-cost mobile replacement
We’ll provide you with 2 replacement devices per year, of the same make and model, for $179 per service request.
12-month warranty
Our mobile replacements are certified pre-owned devices and are back by a 12-month warranty (learn more).
No receipts required
Unlike insurance, you can request a replacement for any reason. Eligible devices only.
Next-day delivery
Place a service request by 3pm AEST Monday-Friday and we’ll deliver your replacement device next business day (metro areas only).
Finally, one easy-to-use product that includes Mobile Refresh, Mobile Replacement and Expert Tech Support.
Asurion Mobile+ provides care and support for your phone for $12/month (service request fees apply).
The Asurion Group is now bringing Asurion Mobile+ to Australia.
The Asurion Group is a global company that has been helping people
around the world get the most out of their tech for 20 years.
It has over 14 million highly rated reviews from its international customers.