How It Works

Step 1: Make a service request for Mobile refresh
Step 2: Prepare your enrolled device for mail-in
Step 3: Send in your enrolled device at an Australia Post office
Step 4: Restore the content on your enrolled device

Get more questions? Visit our FAQ page for more information.

Service Request Quick FAQs

How do I make a service request?

What information do I need to make a service request?

How much is the service fee if I want to complete my service request?

How do I turn off Find My iPhone?