Get more questions? Visit our FAQ page for more information.
How do I make a service request?
Making a service request for a mobile refresh or mobile replacement is easy. Call us on 1800 961 383
(+61 1800 961 383 from overseas) between 8am and 9pm, 7 days a week.
To be eligible to make a service request, you will need to be an active subscriber of Asurion Mobile+.
What information do I need to make a service request?
Given Asurion Mobile+ is not an insurance product, we require limited information to accept your service request.
To make a service request, you will need:
How much is the service fee if I want to complete my service request?
You will be charged a service fee as set out below:
How do I turn off Find My iPhone?
Follow the steps below to disable the Find My iPhone feature on Apple devices. When you turn off Find My iPhone, you will receive an email from Apple notifying you that the feature is disabled on your device.
We do our best to help our customers turn off Find My iPhone, however you are still responsible for making sure the feature is turned off. Until this happens your device is linked to your Apple account and we cannot accept your enrolled device. In this case, you will be charged an Inoperable Device Fee based on the fair market value for your enrolled device at the time your service request was approved, and your enrolled device will be returned to you.
If you still have your enrolled device:
If you have returned your enrolled device to us: